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Zalman 22 inch Wide Trimon 2D/3D LCD monitor
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   Terms & Conditions

Terms & Conditions

Cryotek Limited Consumer Terms of Sale

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. By placing an order with Cryotek Limited you agree to these terms.

  1. Format of the contract
    1. These terms of sale apply to all goods supplied by Cryotek Limited, whose registered office is at 5 Jupiter House, Calleva Park, Aldermaston, Reading, Berkshire, RG7 8NN, (the "Supplier").
    2. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
    3. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
    4. The contract is subject to your right of cancellation (see below).
    5. The Supplier may change these terms of sale without notice to you in relation to future sales.
    6. To order goods through the Cryotek Limited Company website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
    7. Cryotek Limited gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Supplier in this respect may be given but cannot be relied upon by the customer or guaranteed by the Supplier.
    8. Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Supplier the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential damages.
    9. These terms and conditions are subject only to UK law.
  2. Description and price of the goods
    1. The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
    2. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
    3. Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
    4. In addition to the price, you may be required to pay a delivery charge for the goods.
  3. Payment
    1. Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date.
    2. There will be no delivery until cleared funds are received.
    3. Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
    4. The Supplier reserves the right to levy charges for any of the following services:  - Use of credit / debit cards.
  4. Delivery
    1. The goods you order will be delivered to the address you give when you place your order, except that deliveries cannot be made outside the United Kingdom.
    2. For additional security, when you place your first order with Cryotek Limited, we reserve the right to restrict delivery to the cardholder’s address only.
    3. Orders placed before 2.30 pm on a working day will generally be processed that day and providing that all of the requested items are in stock, will be shipped within 24-48 hours so that they can be delivered as per the requested delivery option provided no additional security checks are required. (A working day is any day other than weekends and bank or other public holidays.)
    4. If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible.
    5. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
      • store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
      • sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
    6. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
    7. The Supplier will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
    8. Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.
    9. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
    10. Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
    11. Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Supplier shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
    12. Delivery charges are calculated by weight and number of packages being sent. There will also be additional delivery charges for offshore destinations such as Ireland.
    13. Any refused deliveries will be returned to the supplier. Upon receipt of the goods with the supplier a refund will be issued minus 10% of the value of the order to cover administration costs.
  5. Risk/Title
    1. The goods are at your risk from the time of delivery.
    2. Ownership of the goods shall not pass to you until the Supplier has received in full (in ash or cleared funds) all sums due to it in respect of:
      • the goods, and
      • all other sums which are or which become due to the Supplier from you on any account.
    3. The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
  6. Title for Business Customers
    1. If you are a business customer until ownership of the goods has passed to you, you must:
      1. store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier's property;
      2. not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
      3. hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
    2. If you are a business customer your right to possession of the goods shall terminate immediately if:
      1. you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
      2. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
      3. you encumber or in any way charge any of the goods.
  7. Your right of cancellation
    1. Provided you are not a Business Customer, you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
    2. To exercise your right of cancellation, you must give written notice to the Supplier by post or via the returns system on our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
    3. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns section on our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
    4. Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
    5. If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
    6. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.
  8. Warranty
    1. All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
    2. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
    3. If the goods supplied to you are damaged on delivery, you must notify the Supplier in writing via email within 48 hours.
    4. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
    5. Any items which are returned under warranty and are found to be in a working condition will be charged a testing fee of £15 or 15% of the value of the goods, whichever is the greater.
  9. Limitation of Liability
    1. The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
    2. Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
    3. If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
  10. Returns Policy
    1. It is the responsibility of the buyer to return goods to the Supplier's premises.
    2. The goods cannot be returned unless an RMA number has been requested and obtained from the Supplier and the package clearly marked on the outside with this identification.
    3. It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Supplier reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.
    4. Computer Systems built to the customer's individual specifications are exempt from the right to cancel under the Distance Selling Regulations.
    5. If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
    6. Cryotek Limited gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Supplier in this respect may be given but cannot be relied upon by the customer or guaranteed by the Supplier.
    7. We will not accept returned software and/or licences under any circumstances.
  11. Data Protection
    1. The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
  12. Images
    1. Product images are for illustrative purposes only and may differ from the actual product.
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© Copyright Cryotek Limited 2008. All rights reserved
Cryotek Limited. Registered in England and Wales no. 6478302.
Registered Office: 5 Jupiter House, Calleva Park, Aldermaston, Reading, Berkshire, RG7 8NN
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